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ASER IT SERVICES

Maintain and Optimize

SAP Simplified Support 

Get support
when you need it

Our team is here to help you manage maintenance, release management and more through flexible support models.

Maintain & Optimize

SAP Simplified Support 

Expert On-Demand

AD-HOC SUPPORT
(BLOCKS OF HOURS)

Certified support resources
Retainer based
Email, Portal & Phone
No defined SLA

Ideal for: Clients with 1-2 modules;
getting started with a low level of
urgency requests, or break/fix
type issues.

Annual Support

Ad-hoc support +
release management

Dedicated & certified support resources
Fixed fees per annual term
Email, Portal & Phone
Defined SLA & Support Lead

Ideal for: Clients with 2+ modules; continuous support of quick fixes and release management.

Cloud Application Support

Managed
Services

Dedicated & certified support resources
Fixed fees per hours/month
Email, Portal & Phone
Defined SLA & Support Lead

Ideal for: Clients with SAP S/4HANA Cloud and defined scope of requirements.

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