ASER IT SERVICES
Maintain and Optimize
SAP Simplified Support
Get support
when you need it
Our team is here to help you manage maintenance, release management and more through flexible support models.
- High quality support and solutions certified by SAP Consultants.
- Trusted advisor approach, dedicated to ensuring your success.
- Simple cloud-based ticketing tool for optimized process and visibility.
Maintain & Optimize
SAP Simplified Support
Expert On-Demand
AD-HOC SUPPORT
(BLOCKS OF HOURS)
Certified support resources
Retainer based
Email, Portal & Phone
No defined SLA
Ideal for: Clients with 1-2 modules;
getting started with a low level of
urgency requests, or break/fix
type issues.
Annual Support
Ad-hoc support +
release management
release management
Dedicated & certified support resources
Fixed fees per annual term
Email, Portal & Phone
Defined SLA & Support Lead
Ideal for: Clients with 2+ modules; continuous support of quick fixes and release management.
Cloud Application Support
Managed
Services
Services
Dedicated & certified support resources
Fixed fees per hours/month
Email, Portal & Phone
Defined SLA & Support Lead
Ideal for: Clients with SAP S/4HANA Cloud and defined scope of requirements.
Ready for Digital Transformation?