ASER IT SERVICES
Maintain and Optimize
SAP Support Simplified
Get the support,
when you need it
Our team is here to help you manage
maintenance, release management and
more through flexible support models.
- High quality support & certi ed solution SAP consultants
- Trusted advisor approach, dedicated to ensuring your success
- Easy cloud-based ticketing tool for a streamlined process & visibility
Maintain & Optimize
SAP Support Simplified
Expert On-Demand
AD-HOC SUPPORT
(BLOCKS OF HOURS)
Certified support resources
Retainer based
Email, Portal & Phone
No defined SLA
Ideal for: Clients with 1-2 modules;
getting started with a low level of
urgency requests, or break/fix
type issues.
Annual Support
Ad-hoc support +
release management
release management
Dedicated & certified support resources
Fixed fees per annual term
Email, Portal & Phone
Defined SLA & Support Lead
Ideal for: Clients with 2+ modules; continuous support of quick fixes and release management.
Cloud Application Support
Managed
Services
Services
Dedicated & certified support resources
Fixed fees per hours/month
Email, Portal & Phone
Defined SLA & Support Lead
Ideal for: Clients with SAP S/4HANA Cloud and defined scope of requirements.
Ready for
Digital Transformation