SERVICIOS ASER IT
Mantenimiento y optimización
Soporte SAP simplificado
Get the support,
when you need it
Our team is here to help you manage
maintenance, release management and
more through flexible support models.
- High quality support & certi ed solution SAP consultants
- Trusted advisor approach, dedicated to ensuring your success
- Easy cloud-based ticketing tool for a streamlined process & visibility
Maintain & Optimize
SAP Support Simplified
Expert On-Demand
AD-HOC SUPPORT
(BLOCKS OF HOURS)
Certified support resources
Retainer based
Email, Portal & Phone
No defined SLA
Ideal for: Clients with 1-2 modules;
getting started with a low level of
urgency requests, or break/fix
type issues.
Annual Support
Ad-hoc support +
release management
release management
Dedicated & certified support resources
Fixed fees per annual term
Email, Portal & Phone
Defined SLA & Support Lead
Ideal for: Clients with 2+ modules; continuous support of quick fixes and release management.
Cloud Application Support
Managed
Services
Services
Dedicated & certified support resources
Fixed fees per hours/month
Email, Portal & Phone
Defined SLA & Support Lead
Ideal for: Clients with SAP S/4HANA Cloud and defined scope of requirements.
Ready for
Digital Transformation