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SAP Customer Business Transformation Plans and the Move to SAP S/4HANA

SAP customers are eager to expand their operations by moving to SAP S/4HANA and by transforming their businesses. More than half (53%) of SAP customers are live on SAP S/4HANA (31%) or are in the process of moving (22%). More than a quarter (27%) are planning to move but have not started the process and plan to migrate within the next two years. About half (40%) of customers also plan to increase managed service provider (ASER) use when they migrate, which will likely help them reap more benefits during and after their migration than organizations that do not. Only 18% of SAP customers are still deciding whether to move.

As customers examine how to improve their organizations, they also are considering RISE with SAP, which delivers business transformation as a service in a comprehensive package. Almost half of SAP customers (47%) are somewhat familiar with RISE with SAP and 2% are extremely familiar with it. SAP customers need more information about RISE with SAP to better understand the offering as 41% have heard of it but are not familiar. Additionally, 10% never have heard about RISE with SAP.

More than a third of organizations (35%) are investigating RISE with SAP, but 34% are unlikely to consider it. Only 2% of organizations are currently moving forward with purchasing RISE with SAP, which further demonstrates that SAP customers need to be better educated about the offering and how it can transform their business.

Hiring a Managed Service Provider (ASER) Strengthens Business Transformations.

Although many SAP customers have implemented SAP S/4HANA or are on their journey to do so, they need more information about RISE with SAP before they can fully optimize their SAP landscape. Furthermore, working with a trusted ASER can help organizations understand and receive benefits from both. As organizations learn more about RISE with SAP, the number of customers moving to the platform is likely to increase in the coming years as more organizations reap its benefits and demonstrate concrete results.

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